Privacy
Effective November 1, 2026 · H2Known is a service of Honorary Visions, LLC, Denton, Texas.
See also our Terms of Use. Plain English: we use your information to send your water report, match products to your water, run your account, and, with your permission, for anonymized water research. We don't sell your personal information.
What we collect
- Your water report answers: ZIP code, where your water comes from, own or rent, your water system, bottled water brand, your current filter, budget, and the products you pick.
- Your account: name, the name you go by, email, password (stored scrambled, never readable), and photo if you add one.
- Home water test results you upload, and our notes when we review them.
- Who referred you, so the right Water Guide gets credit.
- Messages you send us through the help chat or email.
- Basic site information, like which pages are visited, to keep the site working.
How we use it
- To create and email your water report and match products to your water.
- To run your account, badges, and saved picks.
- To send water tips and updates. You can unsubscribe anytime.
- To credit the Water Guide who referred you and pay commissions.
- To answer your questions and improve H2Known.
Water research: be a co-contributor to the truth
H2Known is building a picture of real water in real homes, from local neighborhoods to across the country and around the world. When results are compared side by side, everyone can see what water is really like in each area, and each place can be served better. A water technology built for one region might be exactly what another region needs.
This only happens if you opt in. If you check "Yes, include my anonymized results in H2Known water research", we may use your results in our own studies and share what we learn.
- Anonymized means: we remove your name, email, street address, and anything else that identifies you personally. We keep your ZIP code so results can be matched to the right water system and area.
- Your results are combined with many other people's. We only publish combined findings, never one person's results.
- This can include your report answers (like water source, filter type, and water system) and the results from home water tests you upload.
- You can change your choice anytime in your account profile, or by emailing us. If you opt out, we stop including your results in new research.
- Public water records (like EPA and EWG data) are already public and may be used in research either way.
Who sees your information
- Your Water Guide (the affiliate who referred you) sees only your name, photo, and badges, never your email or answers. They see your water reports only if you choose to share them (a checkbox on the report form, or My Water Guide in your account). Then they get a copy of each report by email and can open them in their back office. Your Water Guide can send you an email asking to see them; nothing is shared unless you click yes. You can stop sharing anytime in your account.
- An installer only if you request an install, and only what the form says.
- A company's representative only if you ask for a demo or quote and check the box to share your details.
- Your landlord only if you choose to send them your findings.
- Live updates on the site show a first name (or the name you go by) and never any water details. You can turn this off in your profile.
- Service providers that run H2Known for us: our database and file storage (Supabase), website hosting (Netlify), email (Resend), payments (Stripe), and our help chat assistant (Anthropic). They process information only to provide their service.
- We may share information if the law requires it.
We don't sell your personal information.
How we protect it
Your information is stored in a private database and private file storage that only H2Known's system and administrators can access. Passwords are scrambled so no one can read them. We keep regular backups.
Your choices
- Update your profile, live updates, and research choice in your account.
- Unsubscribe from emails with the link in any email.
- To see, fix, or delete your information, email hello@h2known.com.
Children
H2Known is meant for adults. We don't knowingly collect information from children under 13.
Changes and contact
If we change this page, we'll update the date above. Questions? Email hello@h2known.com.